Defense Travel System

The Defense Travel System (DTS) is a web-based, automated travel management system used by the U.S. Department of Defense (DoD) for official travel purposes. DTS is designed to streamline and automate the entire travel process, from creating travel orders to processing travel vouchers and reimbursements. It is used by military and civilian personnel of the DoD, including the Army, Navy, Air Force, Marine Corps, Coast Guard, and other authorized users.

DTS provides a wide range of capabilities and features to support travel planning, booking, and reimbursement. Some of the key functionalities of DTS include:

• Travel Planning and Authorization: DTS allows travelers to create travel requests and obtain authorization from their respective travel offices. This includes inputting trip details such as destination, purpose of travel, dates, and estimated costs.
• Travel Reservations: DTS integrates with the Defense Finance and Accounting Service (DFAS) and other travel service providers to allow travelers to book flights, lodging, rental cars, and other travel arrangements. Travelers can also request advances or government travel charge cards for their trips.
• Expense Tracking: DTS enables travelers to record expenses related to their official travel, including meals, lodging, transportation, and other travel-related costs. Expenses can be entered manually or imported from receipts, and DTS provides tools for calculating per diem rates, currency conversions, and other reimbursement-related calculations.
• Travel Vouchers and Reimbursements: DTS automates the process of creating and submitting travel vouchers for reimbursement. Once a trip is completed, travelers can create a voucher in DTS, which goes through a workflow for approval by the traveler's supervisor and finance personnel. DTS also integrates with DFAS for processing reimbursements and generating travel-related financial reports.
• Reporting and Auditing: DTS provides a range of reporting and auditing capabilities to monitor travel expenses and ensure compliance with travel policies and regulations. This includes generating various financial reports, tracking travel expenses against authorized limits, and conducting audits to detect and prevent fraudulent or improper travel claims.
• DTS aims to simplify and streamline the travel process for DoD personnel, reduce paperwork, and ensure compliance with travel regulations. It is an important tool used by the DoD to manage and track official travel, improve accountability, and facilitate timely reimbursement for travel expenses.

Customer Support;

customer support for the Defense Travel System (DTS https://www.defensetravel.dod.mil ). However, here are some general guidelines for obtaining customer support for DTS:

• DTS Help Desk: The DTS Help Desk is the primary point of contact for DTS-related inquiries and issues. They can assist with technical support, troubleshooting, and general questions related to DTS. The DTS Help Desk can be reached via phone or email, and their contact information can be found on the official DTS website or through your respective organization's DTS representative.
• DTS Website and Resources: The DTS website provides a wealth of information and resources for users, including FAQs, user guides, training materials, and updates on system status and known issues. Users can access these resources to find answers to common questions or issues they may encounter while using DTS.
• Defense Finance and Accounting Service (DFAS): DFAS is responsible for processing travel reimbursements and can provide assistance with reimbursement-related inquiries, such as payment status, travel entitlements, and travel regulations. DFAS has a dedicated customer service hotline that can be reached for assistance with travel reimbursements.
• Chain of Command or Organization's DTS Representative: Users can also reach out to their chain of command or their organization's designated DTS representative for assistance. This may include their supervisor, travel manager, or finance office, who may be able to provide guidance or escalate issues to the appropriate channels.
• When seeking customer support for DTS, it's important to have relevant information ready, such as your DTS username, travel order number, and a detailed description of the issue or question. Providing specific details can help expedite the resolution process. It's also recommended to review the DTS website and resources beforehand, as many common questions and issues may already be addressed there.

Trining Resources;

The Defense Travel System (DTS) provides a variety of training resources to help users navigate and effectively utilize the system. These resources include:

• DTS Help Desk: The DTS Help Desk offers assistance with training inquiries, system navigation, and technical issues. They can be reached via phone or email, and their contact information can be found on the official DTS website or through your respective organization's DTS representative.
• DTS Website: The DTS website (https://www.defensetravel.dod.mil) serves as a central hub for DTS-related information and resources. It provides access to user guides, tutorials, videos, FAQs, and other training materials. Users can browse through the available resources to learn about various DTS functionalities and processes.
• DTS Training Videos: DTS offers a series of instructional videos that cover different aspects of the system. These videos provide step-by-step guidance on topics such as creating travel orders, submitting vouchers, and managing travel expenses. The videos are available on the DTS website and can be accessed at any time.
• DTS Virtual Training: DTS conducts virtual training sessions for users who require more in-depth instruction. These virtual training sessions cover various DTS functionalities and processes and are conducted by DTS trainers. Users can register for virtual training sessions through the DTS website or through their respective organization's DTS representative.
• User Guides and Manuals: DTS provides comprehensive user guides and manuals that cover various aspects of the system in detail. These guides are available in electronic format on the DTS website and can be downloaded for offline reference.
• Organization-Specific Training: Some organizations within the Department of Defense may offer organization-specific DTS training tailored to their unique requirements and processes. Users can check with their respective organizations or DTS representatives for any organization-specific training resources that may be available.
• It's recommended to take advantage of the available DTS training resources to familiarize yourself with the system's functionalities and processes. Familiarity with DTS can help ensure accurate and efficient travel planning, booking, and reimbursement within the Department of Defense